Audience: Restaurant servers and front-of-house employees seeking to strengthen their customer service skills.
 

Business Problem: Guest satisfaction and the overall dining experience are negatively impacted by inconsistent service and poor customer service response. 
 

Solution: I designed an interactive eLearning course where learners explore essential service behaviors, identify guest cues, and practice selecting appropriate responses in realistic workplace situations. 
 

Tools Used: Articulate Storyline 360, Canva, ChatGPT
 

Project Highlights:

Scenario-based learning, interactive accordions, drag-and-drop activities, zoom effects, character narration, knowledge checks, customized feedback, ​conditional triggers, object states, and variables guide learners through activities in the intended sequence.